open positions
operations manager
OIP is a fast-growing outsourcing company and a first-class provider of insurance services to corporate clients throughout the USA, UK and Canada. OIP provides a stable environment where friendships are made and opportunities are equal for everyone. If you would like to join our leadership team and manage a business unit and multiple clients in an international environment while ensuring safe and efficient operations, OIP is the place for you.
Qualifications
- Faculty degree in Business, Management or related fields
- Fluency in English, both spoken and written
- Minimum 2 years of proven work experience in operations management role
- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
- Ability to effectively present information and respond to inquiries from top management, group of managers, clients, and customers
- Proficiency in conflict management and business negotiation processes
- Excellent knowledge in the use of current Windows Operating System, Office Package and Google Application tools
Responsibilities
- Overseeing two or more Client Managers including training, coaching, and mentoring in order to increase skill set and knowledge base
- Regular weekly monitoring of the business unit’s performance
- Managing data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Growing clients based on identified annual goals per each client
- Ensuring a smooth onboarding process for any new customers
- Creating various analyses and reports, both internal and external
- Performance management of employees in the unit