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What are the benefits of outsourcing with OIP?
This is what our valued partners have said they appreciate the most about working with OIP:
Why Outsource to Serbia?
Serbia became one of the most attractive outsourcing locations. We have the best of what this region can offer – education, hard work, personal relationship, and dedication.
What is the difference between BPO and KPO?
OIP is the number one Knowledge Process Outsourcing company. We are not just the task processors, the driving force of our growth strategy is to have well-educated staff that understands insurance. Our people are highly educated and every individual has completed American Insurance Academy before getting employed with OIP.
This means we process the highest complexity tasks within the policy lifecycle including full-blown Inspection Review, File Audit, Ratings, Quote Issuance, Money Endorsements, etc. See our Services page for more information.
How is quality controlled at OIP?
We have a completely separate, fully independent Internal Audit Department whose main purpose is to control the quality of processed tasks.
Our auditors are trained professionals, ensuring that task quality is on the highest level but also sharing the best practices and industry standards with our employees.
Regular audits are set in place, our results are always shared with our customers and special reports provided upon request. Read more about our internal audit efforts on the Quality Assurance page.
How are employees trained?
OIP was founded by Bevin Beatovic, who personally trained our staff based on her 30 years of experience in the insurance industry working for the top US Carriers. A few years into business we set up our own teaching institution. Each employee first has to successfully complete the American Insurance Academy before getting employed with OIP. In AIA, we make sure that our staff is fully ready to get assigned to their designated client, fully trained on the client system, assigned tasks, correspondence, etc.
AIA provides comprehensive theoretical and practical training on Insurance in the US, the UK, and Canada, with emphasis on the E&S Market. Carefully chosen subjects cover each step of the policy lifecycle with all key players in the industry, along with the soft skills training.
Read More about our teaching institution on the Academy page.
How do I know my data is safe and my information secured?
OIP is ISO 27001 certified since 2016, being recertified each year. Information security is the main focus of ISO and IT Teams who are making sure that all of your data is protected.
We use information security management systems to monitor, measure, and improve our security processes and each of OIP’s employees is going through several thorough trainings on Information Security, Cyber Security Awareness, and Internet Security.
OIP is GDPR compliant company with Disaster Recovery and Business Continuity Plans in place. Visit our Information Security page for more information.
How is OIP coping with COVID-19 pandemic?
Providing a secure and safe environment to our team was our main priority as the COVID-19 pandemic was progressing. Since we are living in a new normal, some OIP employees are successfully set up to work from home, and some are working from the offices. We have been prepared, as one can be, due to the rigorous standards we comply with related to business continuity plans we have put in place.
What qualifications are necessary to apply for a job?
Ability to clearly communicate in English, comfortable using Windows environment, openness to work together with multiple team members and supervisors, desire to exceed expectations and work smarter, not harder.
Are you contacting all candidates who apply for a position in OIP?
All CVs that we get are reviewed by our Recruitment team. Only shortlisted candidates will be contacted for further steps of our recruitment process.
What will my training look like?
The training is organized as a full working day, Monday through Friday. You will start with the typical classroom training to get to know more about the insurance in the US. After you master the terminology used, the specific task/client training will start. Along the way, you will also get to learn more about soft skills and business writing skills.
What happens after the training?
After you successfully finish your training in AIA, OIP awards you with the full-time employment contract.
What does an Underwriting Assistant do?
Underwriting Assistants at OIP are providing technical and administrative support to our Clients. Work is being done in a multi-screen setup, remote access and by handling e-documents. Depending on the individual’s skills and preferences, you get a client assignment. Our job is to support our clients in the entire insurance policy lifecycle, and there are over 200 different tasks you could do.
Why is the English language required?
Our business is conducted in an English speaking environment. You will be mastering business specifics much faster by using the English language while in the AIA. Look at it as a complimentary conversational course.
Do I need to have an English language certificate?
The certificate is not required as we will be checking your English Language skills throughout our recruitment process.
Do you have any team building activities?
Of course! Summers are reserved for outdoor activities such as beach volleyball, hiking, and visiting adventure parks. Autumns are devoted to Halloween parties, and we celebrate successful year at holiday parties. During spring, we invite our staff to participate in activities surrounding the Belgrade marathon and support our professional runners on their way to 21 or 42 km. Our teams pick and choose, and on top of this, they have voted for happy hours, escape rooms, bubble footballs, theater visits, and many others.
What about social responsibility?
We strongly believe giving back to the community is the key to continued success. We exercise corporate social responsibility in many ways and we welcome our employees to take part. Each year, we choose an organization or a cause to support. We are proud of our partnerships with Osmeh na dar, Čep za hendikep, Živimo zajedno, Budimo zajedno and Nurdor. We are constantly looking into how we can give back even more to society.
How are OIP employees coping with the COVID-19 pandemic?
All of our employees are provided with the equipment they need to work from home. Camera and headphones included so we can virtually meet and greet. This can also include a desk and chair if you can fit them and would benefit from having them. For as long as the state allows us to work from the office, you can also choose to come and work from our premises. You will be seated at least 2 meters away from others, with enough masks and sanitizers provided for everyone.