OUTSOURCE
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OUTSMART ^®

I have had the pleasure of partnering with OIP since 2016 starting off with 2 individuals assisting with endorsement processing. We quickly saw the value in their expertise, flexibility and the consultative manner in which they on-boarded the process. Now more than 4 years later they have been able to grow with us expanding their size and scope exponentially. Looking forward to continuing the partnership as the All Risks team enters a new chapter of growth and innovation.  

Since AIA partnered with OIP in 2018, our support operations have never been better and the ease of doing business with OIP is off the charts! Initially there was concern from our employees that OIP was brought in to replace them, but when they realized that OIP only made their job easier and increased productivity they completely bought into the process. The stability, efficiency, and quality that OIP provides has allowed AIA to profitably grow without adding staff or sacrificing levels of service. Our managers and production underwriters love that they no longer have to spend limited resources on training and replacing support personnel. OIP’s support staff has integrated so well that we think of them as part of the AIA Team. They are knowledgeable, helpful, insightful, and friendly and have proven to be a valuable resource. As we move forward with OIP, we are continuously looking for opportunities to involve them in more aspects of the operation and are excited about the long term partnership.

Honestly, we have nothing but good things to say about OIP. We are constantly raving to anyone and everyone about the quality of the service that is provided to our firm by the staff at OIP. As a boutique wholesaler focused on upper echelon service, it was imperative for us that we partnered with an outsourcing service that shared this vision. I can say without a doubt that OIP not only meets our service expectations, they constantly exceed them. Their knowledge, professionalism and service across all aspects of our dealings have been nothing but top notch. Their ability to take on a multitude of tasks across many departments has allowed us to continue to focus on other aspects of our business without having to sacrifice the service we provided to our retail agents. When we turn over a task to OIP, whatever it may be, we do not have to worry as we know the task will be done as structured each and every time which is huge to us as owners of the brokerage. Finally, the dedicated staff provided by OIP allows us to form a true bond whereas these individuals ARE employees and part of our everyday work family.  

Truthfully, moving our Processing unit to OIP  has made my life so much easier: no more training new assistants, or dealing with absentee or turnover problems. Your own extensive AIA insurance training program gives us confidence that even new team members can handle our tasks from the first day. Plus, everyone’s written and spoken English is excellent. The team’s periodic suggestions for efficiency improvements are very helpful, and show good insight to the work we all are doing.

When researching companies to outsource,  we chose OIP  because of their extensive training program. We have found the staff to be professional and committed to processing our work with care and accuracy. OIP has taken our transactional daily work and streamlined the process allowing our teams to focus more on production. Over the past two years, we are continually introducing new tasks to our OIP team and they have been instrumental in helping our service standards improve dramatically. We couldn’t be happier with our OIP team!    

A constant problem for any insurance related company is dealing with turnover and the costs associated with hiring and training for back end processes. These positions do not typically generate income for the business, but rather are necessary expenses when delivering insurance policies to our clients. 

While discussing common pain points and servicing issues with other business leaders at a national conference, it was then OIP was referred to us from another well respected company within the insurance industry. We were aware that such services existed globally, but I was skeptical to the effectiveness and accuracy that would be available. I was so wrong.

 OIP is a game changer. I was able to transform a variable cost into a fixed cost by utilizing their platform. Our business is no longer constrained by turnover or training when it comes to the back end process of policy issuance. We have had such great success that we are now introducing additional components such as audits, inspections, loss runs, and renewal quoting. 

 It is also best to note that OIP wasn’t added to replace our current staff, but rather to take away the large quantity of mundane tasks and allow our employees to train and grow within the organization. We brought them on because we WANTED to grow, and by doing so have been experiencing our highest growth numbers in many years.

Our company partnered with OIP in early 2019 for policy issuance and inspection reviews. Our policy issuance turnaround went from an average of 30+ days to 8 days. This very noticeable improvement has increased our level of customer service to both our retail agents and the carriers we represent. OIP has brought consistency to our issuance and inspection review procedures. They always take time to listen, to provide feedback, and make adjustments to workflow for efficiency and accuracy.

We started using OIP in 2014 with one assistant. We were so impressed with the quality of work we added more assistants (11 total) and increased the level of work assigned from level 1 to level 4. Before OIP, our underwriting assistants were struggling to keep up with the increased workflow, but after adding just one assistant, we noticed a difference immediately. They are professional, helpful, and learn new tasks quickly due to the advanced training process. We appreciate and value our OIP assistants!